Delhi government plans 24/7 remote access for Covid patients | Delhi News
The new system will feature modules to sort patients into predefined categories, identifying patients who can be isolated at home or transferred to Covid care centers, health centers or hospitals. Triage is considered essential in controlling mortality because it provides patients with the immediate and required level of care.
A government official admitted that the proposal is still in its early stages and will take final shape after consultation with private service providers with expertise and knowledge in the field.
The Delhi government’s Department of Health and Family Welfare has invited companies that are experienced and capable of providing teleconsultation services using digital technologies for Covid management to submit an expression of interest. A meeting is scheduled for June 10 to discuss prospects and next steps, according to Sandeep Mishra, special secretary for health and family welfare.
“Expression of interest is a way to identify available and easily customizable solutions and to obtain input from private partners to refine the design and scope of outsourcing services,” said Mishra.
Under the new system, an adequate number of lines will be set up for teleconsultations, enough to respond to pandemic load peaks, some lines being kept in reserve. Incoming calls will be separated on the basis of the service sought. The official explained: “The idea is for the agency to have real-time information on the availability of beds, intensive care and ventilators in hospitals and Covid care centers. The agency will take the necessary steps to assess and triage patients. If necessary, he will recommend a move to a certain hospital with a bed available. ”
Patients identified for home care will be assigned to an identified group of physicians for regular TV and video consultations, which will begin within an hour of being assigned. Patients will also be guided on the essential use of medical devices, etc. The system will capture the condition of hospital beds and coordinate the movement of patients requiring hospitalization at all times. People requiring hospitalization will be helped coordinate with ambulance services and gain admission to Covid facilities.
Critical alerts will be generated and notified to physicians and other stakeholders, including command and control structures, by SMS, phone calls and other methods, integrating with existing government platforms, including those at the district level, whenever needed.
The new tele-Covid center will be staffed with sufficient numbers of qualified and experienced tele-callers, paramedics and doctors, including specialists such as pulmonologists, psychiatrists, intensive care experts, intensivists, gastroenterologists and cardiologists. The system will also make arrangements for a sufficient number of doctors and healthcare workers to handle peak loads. It will be scalable and more than one agency could be engaged to create a robust setup ready to effectively manage the pandemic.